|
| |
|
|
| |
 |
|
| |
|
|
| |
 |
|
The process describes the development/construction project in relation to the project model at G&M, as described in the quality handbook. This is also where we determine the demands for product specification and alteration procedures.
|
|
Describes the process from when we make an offer until the production of the order commences. We make sure that the demands in every agreement are sufficiently defined, and that the conditions are present for us to be able to perform in accordance with the agreement, with respect to the agreed timing, quantity and quality.
|
|
Describes the selection and approval of sub-contractors of goods and materials that are used directly in the final product. We also determine the specification demands of the purchasing order and checks on delivery of goods and materials.
|
The procedure describes the process from production order, over production to delivery of the product by means of:
- Production orders
- Installation plans
- Work plans
- Control plans
- Maintenance plans
The procedure includes materials, processes and production equipment. This process also includes checks in accordance with control procedures on receipt, shipment and throughout the entire production phase. In this way we ensure that the products live up to the specified demands.
The system describes the development of control methods, frequency and selection of personnel and the criteria for visual evaluation.
|
The procedure describes elements in the daily cooperation with customers, which purpose is to ensure professional service.
- Cooperation agreements with customers, which may contain a quality agreement, price agreement, quantity, bonus and price alterations
- We register special customer demands regarding quality management, the product and/or packing in the quality instruction and inform affected parties
- Customer satisfaction analyses are aimed at customers’ impression of G&M’s ability to live up to the agreed upon demands. We monitor customer opinions in the complaints handling system. At regular intervals we carry out actual analyses regarding customer satisfaction
- Complaints procedures ensure that we consider as a complaint any customer communication regarding missing or inadequate fullfilment of specified demands, and that we treat it according to the quality instruction for complaints handling
- The quality department issues certificates on demand. A certificate certifies that a given product has been produced in compliance with the agreed demands
|
|
|
|
|
|
 |
| |
|
|
|
